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Frequently Asked Questions

The Online Ballot Replacement System is a website that allows voters to electronically submit a request for a replacement ballot.

You must be an active registered voter who was mailed a ballot, but who lost, damaged, spoiled, or did not receive a ballot for this election.

Any approved request received on or before November 2, 2022 will be fulfilled via postal mail delivery. Starting November 3, 2022, voters will have the choice to pick up their replacement ballot in person or have an electronic ballot delivered via email.

Replacement ballot requests will be fulfilled by the following methods for the indicated dates:

Method Available for requests received
Delivery by postal mail on or before November 2, 2022
In-person pickup November 3 to November 6, 2022
Transmitted electronically November 3 to November 8, 2022

Because mail transit times may not guarantee timely receipt of ballots, mail delivery is unavailable starting November 3, 2022.

According to HRS §15-13.5(1), a voter who deposits their ballot in the mail is considered to have cast their ballot and is not eligible for a replacement ballot.

No. Please go to to register to vote online. You will need a valid Hawaii Driver License or Hawaii State Identification Card number to use that website.

All communication regarding your ballot replacement request will be conducted via email. If you do not have a valid email, or if you prefer to speak with election staff, call our office at (808)768-3800 to request a replacement ballot.

No. Cross out the incorrect signature with a single line and sign above or below the signature space.

Your ballot will be accepted without a secrecy sleeve. No ballot replacement is necessary.

An Alternative Format Ballot (AFB) is an electronic ballot that is accessible for voters who are disabled and unable to read standard print or voters requesting a replacement ballot within five days of election day.

Voters who elect to receive their ballot electronically must complete a Waiver of Secrecy and a Voter Affirmation Statement when submitting their completed ballot.

No. This check box indicates that you are interested in receiving more information about the Alternative Format Ballot program. You will receive a ballot by the method indicated in your request.

If you would like to sign up for the program, please refer to: I am a disabled voter that is unable to read standard print. How do I permanently request an Alternative Format Ballot (AFB)?

Voters must mark the AFB checkbox and provide an email address when completing a paper Voter Registration Application form or when submitting their information on

For the paper Voter Registration Application form, provide an email address on Item #4, and mark the checkbox requesting an AFB on Item #5. Submit the completed form to:

Office of the City Clerk
530 S. King St., Rm. 100
Honolulu, HI 96813

For the website, access your voter information by providing your credentials. Click "View Voter Registration," then click "Update" to make changes to your voter record. Scroll down to the AFB section, mark the checkbox requesting an electronic ballot and provide an email address. Mark the checkbox to affirm the statements on the next page, and click submit to complete your request.

If you submit an electronic ballot via email, you will receive confirmation of email receipt.

Track the status of your mail ballot from mailed to accepted:

You may visit a Voter Service Center to receive a replacement ballot in person.

Hours of Operation:

October 25, 2022 - November 7, 2022
Monday through Saturday, 8:00 a.m. to 4:30 p.m. daily

November 7, 2022
7:00 a.m. to 7:00 p.m.


Honolulu Hale 530 S. King Street Honolulu, HI 96813

Kapolei Hale 1000 Uluʻoʻhia Street Kapolei, HI 96707

Contact Us

The Honolulu Elections Division
(808) 768-3800
(808) 768-3835

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